If you are using an Android device, there are a few things that could cause the audio to stop. This is because some Android features that are designed to reduce battery usage can sometimes cause the device to terminate audio that's playing in the background after a period of time.
Please try the following:
- If you are using Chrome’s Data Saver feature, it can interfere with audio playback. To disable it, open the Chrome app, then go to More (the 3 vertical dots) > Settings. Under Advanced, tap Data Saver. Then disable Data Saver and try listening again.
- There's also an Android setting called Battery Saver (or Power Saver on some Android devices) that can cause problems. Here's a Google Support article that explains how to disable it:
There may also be some corrupted system resources on your device. Please follow these procedures to reset any corrupted system resources:
- Occasionally it's necessary to clear your browsing data to fix unexpected behavior. While in Chrome, tap on the menu (three vertical dots) in the upper right, Settings > Privacy. Then select "Browsing history," "Cookies and site data," and "Cached images and files," then tap Clear.
- Open the Settings app > Apps > Chrome > Storage > Clear Cache.
- If none of the above works, please try reinstalling Google Chrome. To delete Chrome, go to Settings > Apps > Chrome > Uninstall. Then reinstall it from Google Play.